Refund policy
SHAKAVOOM Returns & Refunds Policy
30-Day Change-of-Mind Returns
We want you to feel confident shopping with SHAKAVOOM. If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions below.
To be eligible for a change-of-mind return, the product must be:
- unused and not ridden;
- unassembled, where reasonably applicable;
- in its original condition;
- returned with its original packaging, accessories, manuals and included components; and
- accompanied by proof of purchase.
Please contact SHAKAVOOM before sending any product back. Returns sent without prior approval may experience delays in processing.
For approved change-of-mind returns, the customer is responsible for return shipping costs unless we agree otherwise. Original shipping charges, where applicable, are generally not refundable for change-of-mind returns.
Faulty, Damaged or Incorrect Products
If your product is faulty, damaged, not as described or you receive the wrong item, please contact us with your order number and details of the issue. Photos or video may be requested where reasonably necessary to help us assess the issue.
Your rights for faulty products are governed by the Australian Consumer Law. Depending on the circumstances and whether a failure is major or minor, you may be entitled to a repair, replacement, refund or other remedy.
Refunds
Once an eligible return has been received and assessed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Cancellations
If you wish to cancel an order, contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been dispatched.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Contact Us
To request a return or get help with an order, please contact SHAKAVOOM using the contact details provided on our website.